Privacy Policy

Koelnmesse Co., Ltd. (hereinafter referred to as "the Company") recognises the importance of properly protecting personal information and complies with Japan’s Act on the Protection of Personal Information, the EU General Data Protection Regulation (GDPR), and other related laws and regulations. The Company handles personal information appropriately in accordance with the following policy.

Definition of Personal Information

In this policy, personal information refers to information that can identify a specific individual, such as name, company/organisation name, address, telephone number, and email address included in the information.

Acquisition of Personal Information

The Company will acquire personal information within the necessary scope through lawful and fair means.

Purpose of Use of Personal Information

The personal information acquired will be used for the following purposes:

  1. To provide information about exhibitions, conferences, and other related events organised and managed by the Company and its group companies.
  2. To provide and improve services.
  3. To respond to inquiries.
  4. To conduct marketing activities (with the customer’s consent).
  5. To use within the scope stipulated by law.

Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties except in the following cases:

  • When required by law.
  • When the customer has given their consent.
  • When providing personal information to subcontractors within the scope necessary to achieve the purpose of use (in such cases, the Company will select subcontractors with appropriate management capabilities and conclude necessary contracts).

Management of Personal Information Security

To ensure the accuracy and security of personal information, the Company takes the following measures:

  • Prevention of loss, destruction, alteration, or leakage of personal information.
  • Enhancement of information security measures, including measures against unauthorised access and computer viruses.
  • Implementation of thorough education and supervision for internal personnel.

Use of Cookies

The Company’s website uses cookies to improve user experience and optimise services. The following types of cookies are used:

  1. Essential Cookies
    Used to provide the basic functions of the website.
  2. Performance Cookies
    Used to analyse website usage and improve the site.
  3. Marketing Cookies(requires customer consent)
    Used to deliver interest-based advertisements.

For details on managing or rejecting cookies, please check your browser settings. Refer to the "Full Cookie Policy" for more information.

Customer Rights

Customers have the following rights:

  • Request disclosure, correction, or deletion of their personal information.
  • Object to data processing.
  • Request data portability.
  • File complaints or inquiries.

Continuous Improvement

The Company will periodically review and strive to improve its policy on the handling of personal information.

Contact Information

For inquiries or requests related to personal information, please contact the following:

Koelnmesse Co., Ltd.
BUREX Kojimachi, 3-5-2 Kojimachi, Chiyoda-ku, Tokyo 102-0083, Japan
Tel: +81-3-5357-1280
Email: kmjpn@koelnmesse.jp